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    FAQs

    How does a drop box work?
    It’s a box which you can add orders to throughout the month, up to 2kg for £5 postage. So if you like to place lots of smaller orders, it stops you having to pay £3 postage for each one. You pay for the wax as you place the orders and it gets added to your box. You’ll get notified when you’re up to 2kg and you can start another one if you want for up to another 2kg for £5. They start on the 28th and the last day to fill them is the 27th of the following month. You can start one any day through the month but the later it’s started, the less time you get to fill it. You need to make sure you’re logged in to your account when placing an order then select ‘drop box add on’ when selecting postage.
    Approx. Weights of products?
    1oz – 30g
    2oz – 56g
    Bear beds – 75g
    Brittle – 56g
    Loaf – 430+g
    Can you hold an order/product?
    This option is not available, due to Dropbox option. Also we are constantly replenishing stock, some more will become available.
    Can my Dropbox be held for longer?
    No, it’s code that cannot be changed.
    When are posting days?
    Monday, Wednesday and Friday, we do not post on weekends.
    When do I panic about my order not arriving?
    Wait for about 2 weeks from the day your order was posted, then message with either full name on the order or the order number or your email address you used to place your order.
    Custom orders?
    Please message for an enquiry for a custom order.
    Loaves – £20
    Sandcastles – £10
    Koi Fish – £5.70
    Starfish – £3.90
    We can also order in moulds if there is anything in particular you are after.
    Payment methods?
    Orders can only be processed and paid for via the website.
    Collection
    Collection is available, to whomever would like to, please message to sort this out.
    Do you have a Facebook group?
    Yes: www.facebook.com/groups/1502499813174672
    We also have a facebook business page: www.facebook.com/Cupcake.chasm
    And we are also on instagram: www.instagram.com/cupcakechasmltd
    Average time for wait lists?
    There isn’t a set amount of time for a wait list, it depends on a number of things, from the amount of people waiting, to the stock of oils.
    Leaving a review?
    To leave a review, you have to be logged into your account. Go to the item you would like to review, scroll down to the review section. Under previous reviews is a form to fill out.
    Can you combine my Subscription Box with my Drop Box?
    Unfortunately due to the Drop Box being done on weight we are unable to combine the two together and they will go as separate orders.